Medical emergency liaison
Immediate on-request liaison with local emergency or licensed medical providers; no clinical service by the agency.
On-request escalation for non-routine calls
Emergency & Special Project Coordination
The 24/7 desk can receive and triage non-routine requests, establish the relevant authority and specialist communication path, and coordinate only the scope accepted in writing. This is not an emergency-response, medical, salvage, pollution-control or security service.
Coordination areas.
Casualty, pollution and security escalation
Communication and nominated-party coordination under the vessel's and authorities' emergency arrangements.
Dry-dock and newbuilding support
Separately scoped project coordination, attendance and milestone reporting on request.
Offshore and project support
Partner-coordinated shore interfaces for non-routine marine or project-cargo requirements.
Typical call scenarios.
- A live incident requires rapid connection to authorities or nominated qualified responders
- A dry-dock or newbuilding attendance needs a separately managed local work package
- An offshore, project-cargo or other non-routine operation needs early feasibility review
How coverage is delivered.
- ShanghaiCNSHAPartner-coordinated
- NingboCNNGBPartner-coordinated
- ZhoushanCNZOSOn request
A controlled local service path.
- A documented escalation and communication path where the request is accepted
- Relevant authority, insurer or qualified provider interfaces identified
- A separately scoped work package and milestone plan for non-routine projects
How the workflow runs
- Triage and escalateStep 1 of 4
- Identify responsible partiesStep 2 of 4
- Confirm limited scopeStep 3 of 4
- Coordinate and recordStep 4 of 4
Ready to share the call?